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30-day Money Back Garantee
Customer Service / Return Policy
100% Satisfaction Guaranteed!
100% refund for 30 days - no questions asked!
To prove our confidence in the products we provide and their value to you, we are offering a 30-day, money-back guarantee.
All you have to do is to send us an email within 30 days from the purchase date and we will send you a check/money order (or money back by credit card) with your money back. If you would like to tell us what went wrong with your purchase, we will appreciate it, as it will help us to better understand your needs and expectations and those of future customers, but it is not whatsoever a condition for you to get your refund.
We have always strived to create a company based on client satisfaction and long-term relationships. The money back guarantee is only a part of the measures we take to make sure our clients receive excellent service, from an honest company in a risk free environment when they choose Meteorites.Tv!
FAQ - Frequently Asked Questions about refunds:
How long does it take to receive the refund?
Meteorites.Tv will grant the refund as soon as it is requested and the product received back. We will have the check/money order sent to you by mail within 5 days (or instant credit card refund). If there are no exceptional mail delays, you should expect to receive your refund within 20 days from your request.
Exactly how much will I get back if I request a refund?
You will get a check/money order for the full amount we charged. 100% guaranteed.
Are there any non-refundable fees?
There may be some transaction fee charge by your credit card or bank we will not reimburse. We will however issue a check/money order for the full purchase amount.
Our company, Labenne meteorites on Meteorites.Tv will accept the return of new undamaged merchandise that has not been special ordered, worn, sized or otherwise used, subject to the following limitations:
For a full refund, merchandise must be returned or exchanged within 90 days of purchase in original condition and in original packaging. Refunds will be in the original form of payment.
All returned merchandise must show a Return For Inspection Number (RFI) clearly marked on the outside of the package. Please email us to obtain an RFI.
Meteorites, jewellery and watches are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All jewellery and new watches returned for refund or exchange must be unblemished and must have the security tag still attached; otherwise the item(s) will not be accepted for refund or exchange.
Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as UPS or Federal Express.
Labenne meteorites, on www.meteorites.tv, is not responsible for any meteorite, jewellery item or watch that it does not actually receive or that is not returned in accordance with these terms. Please email us if you have any questions or concerns.